Q1. How do I place an order on Kaboons?

Placing an order is simple! Browse our catalog at https://kaboons.com, select your desired item, choose the appropriate size and color, and click "Add to Cart." When you are ready, click on the shopping bag icon and proceed to checkout by following the on-screen instructions.

Q2. Will I receive an order confirmation?

Yes. As soon as your order is placed successfully, an automated email confirmation containing your order number, item summary, and shipping address will be sent to the email address provided at checkout.

Q3. Can I modify or cancel my order after placing it?

Because we begin processing orders quickly to ensure rapid fulfillment, you have a 2-hour window from the time of purchase to request modifications or cancellations. Please contact us immediately at support@kaboons.com with your order number. Once processing or printing begins, orders cannot be canceled or modified.

Q4. What if I didn't receive a confirmation email?

Please check your spam/junk folder, as automated confirmation emails can sometimes be misrouted. If you still cannot find it, ensure the email address you submitted was spelled correctly, or reach out to our support team for assistance.

Q5. What payment methods do you accept?

We process payments securely through PayPal, which allows you to complete your purchase using your PayPal account balance, connected bank account, or major credit/debit cards (Visa, MasterCard, American Express, and Discover) through PayPal’s secure guest checkout.

Q6. Is my payment information secure?

Absolutely. All transaction details are processed over 256-bit SSL encrypted connections provided by PayPal. Kaboons never stores or has direct access to your credit card or financial account numbers on our servers.

Q7. What currency will I be charged in?

All transactions and product prices listed on our website are processed in United States Dollars (USD). If you are shopping using an international card, your issuing bank will automatically convert the charge based on current exchange rates.

Q8. Why was my payment declined?

Payment declines typically occur due to insufficient funds, incorrect billing info, or anti-fraud security checks enforced by your card issuer. Please verify your billing address details match your payment card, or contact your card issuer/PayPal for further details.

Q9. Where do you ship to?

We currently ship orders throughout the United States and selected international destinations. Delivery availability and rates will be displayed at checkout once you input your full delivery address.

Q10. How long does handling and shipping take?

Standard orders require a handling/processing period of 1–3 business days prior to dispatch. Standard transit time within the contiguous United States takes approximately 3–7 business days depending on your region and carrier performance.

Q11. How much does shipping cost?

Shipping rates are calculated dynamically based on package weight, volume, and destination address during checkout. Any promotional free shipping thresholds will be highlighted across our site banner and checkout page.

Q12. Do you deliver to P.O. Boxes or APO/FPO addresses?

Yes, standard postal services can deliver most small apparel packages to standard P.O. Boxes and APO/FPO military addresses. Please ensure all line details are clearly filled in during checkout.

Q13. How can I track my package?

Once your order is processed and handed to our shipping carrier, an automated shipping confirmation email containing a tracking number and link will be sent to you. You can click the link to track package movement in real-time.

Q14. Why is my tracking link not updating?

Tracking information may take 24–48 hours to show initial scans after a shipping label is generated. If your tracking status remains unchanged for more than 5 business days, please reach out to customer support.

Q15. What if my tracking shows "Delivered" but I haven't received it?

First, check surrounding areas, porches, mailboxes, or with neighbors/building administration. Carriers occasionally mark items delivered a few hours early. If 24 hours pass and the item is still missing, contact us so we can initiate a carrier inquiry.

Q16. Can I change my shipping address after ordering?

Address adjustments can only be made within 2 hours of placing your order. Contact support immediately with your correct address. Once your order enters dispatch or has been shipped, we cannot reroute packages.

Q17. What happens if I entered an incorrect shipping address?

If an order is returned to us by the carrier due to an insufficient or incorrect address provided by the customer, the customer will be responsible for re-shipping fees or a refund minus original transit costs.

Q18. What is your return window?

We offer a 30-day return policy. You have 30 days from the date of package delivery to request a return authorization for eligible items.

Q19. What items are eligible for a return?

Items must be unwashed, unworn, unused, free from stains or odor, and returned in their original packaging with all original tags attached. Final sale items or customized goods may not be returned.

Q20. How do I start a return?

Email support@kaboons.com with your order number, details of the item(s) you wish to return, and the reason for return. Once approved, our team will provide return instructions and return facility details.

Q21. Who pays for return shipping?

Customers are responsible for return postage unless the item received was defective, damaged, or incorrect due to a fulfillment error on our part.

Q22. When will I receive my refund?

Once your return package is delivered to our inspection warehouse, please allow 3–5 business days for quality review. Once approved, refunds are credited back to your original payment method within 5–10 business days depending on your financial provider.

Q23. Will original shipping costs be refunded?

Original shipping fees are non-refundable unless the return is due to a store mistake, manufacturing defect, or shipping error caused by Kaboons.

Q24. What if my item arrives damaged, defective, or incorrect?

If you receive a damaged or incorrect garment, please email us within 48 hours of delivery at support@kaboons.com with photo proof of the issue. We will send a free replacement or issue a full refund immediately.

Q25. How do I choose the correct size for children's apparel?

Detailed sizing guides are available on individual product pages. We recommend measuring the child's height, chest, and waist before ordering. If between sizes, choosing one size up is usually recommended for comfort and growth room.

Q26. Are product colors accurate?

We attempt to represent colors as accurately as possible in photographs. However, actual colors may vary slightly depending on monitor resolutions, display brightness settings, and studio lighting.

Q27. How should I wash and care for dresses and garments?

Care instructions are printed on garment labels. In general, we recommend delicate machine wash or hand wash in cold water with gentle detergent, avoiding bleach, and laying flat or hanging to dry.

Q28. What are your customer support operating hours?

Our dedicated support team operates Monday through Saturday, from 8:00 AM to 7:00 PM (EST). Queries sent outside business hours will be answered on the next business day.

Q29. How quickly does customer service respond?

We strive to answer all email inquiries within 24 business hours. Please provide your order number and full details in your email to help us solve your request quickly.